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Getting started
How do I start a project with BSN?
From requesting the consultation to signing the proposal and starting work.
01Send your project details through the "Start your project" form or on WhatsApp
02A 30-minute diagnostic call to understand your business model and goals
03You receive a written proposal with scope, deliverables, schedule and cost
04Once approved we set a kick-off meeting and start immediately
Steps did not work? Ask support →
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Follow-up
How do I track my project?
Using the client portal to follow stages and files.
01Sign in to the client portal with your registered email
02Open the "My projects" tab to see the current stage and progress
03Download the approved deliverables from the files section
04Any question: comment inside the project so it reaches your team directly
Steps did not work? Ask support →
✎
Revisions
Requesting design revisions
How to send your notes within the agreed revision rounds.
01Gather all your notes into one list before sending
02Send it in writing through the portal or by email so it is on record
03The team reviews what falls inside scope and what needs a separate quote
04Revisions are made and sent to you for final approval
Steps did not work? Ask support →
⤢
Domain and hosting
Moving my site or domain to BSN
The safe migration steps for hosting, a domain or email.
01We take a full copy of your current site and email
02We set the site up on the new server and test it before switching
03We switch the domain during a low-traffic window
04We monitor for 48 hours after the move and fix anything immediately
Steps did not work? Ask support →
⚙
Running the systems
Running the system after handover
Guides for the dashboards and systems we built for you.
01A recorded training session for your team at handover
02A written Arabic user guide inside the portal
03Permissions for each employee by role
04Technical support for operational questions during the warranty period
Steps did not work? Ask support →
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Invoices
Invoices and payment methods
Payment methods, receipts and instalment plans.
01Every project starts with a deposit set out in the proposal
02Invoices reach you by email and are stored in the portal
03Payment methods vary by country and are made clear before contracting
04Instalments tied to delivery milestones
Steps did not work? Ask support →
⌁
Account
Password and access recovery
Did not receive your login details, or forgot your password?
01Check that your email is the one on the contract
02Ask the support team for a reset on WhatsApp or the hotline
03You receive a reset link valid for a limited time
04Turn on two-factor authentication to protect your account
Steps did not work? Ask support →
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Faults
My site or system is down — what do I do?
Emergency procedure and response priority.
01Call the hotline first for anything critical
02Send a screenshot of the error and when it started
03The team starts diagnosing and you get an update on progress
04After the fix you receive a report on the cause and how a repeat was prevented
Steps did not work? Ask support →